7000bet Privacy Policy

1.2 Key Definitions

• "Personal Information" — Any information that can directly or indirectly identify you, such as your name, mobile number, or email address.
• "User" or "You" — Any person registered with or visiting the 7000bet platform.
• "Processing" — Any operation involving data, including collection, storage, modification, use, or deletion.
• "Third Party" — Any entity or person other than 7000bet and the user.

1.3 Legal Basis

We process data only on the following legal bases:

• With your explicit consent
• As necessary to fulfil a contract (account management, payment processing)
• To meet legal obligations
• To protect our legitimate business interests, to the extent that this does not conflict with your rights

2.1 Registration and Identity Verification Information

When you open an account, we collect:

• Full name
• Date of birth (for age verification)
• Mobile number (for OTP verification)
• Email address
• Password (stored in encrypted form)
• National ID or passport details (for identity verification where applicable)

2.2 Financial Information

Information required during deposits and withdrawals:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction records and history

We never store full bank card numbers or PINs.

2.3 Activity and Usage Information

Information collected automatically when you use our platform:

• Login and logout times and device information
• Bet placement and game play history
• Browsing patterns on the website
• IP address and connection type
• Browser type and operating system

2.4 Communication Information

When you contact us:

• Content and date of live chat messages
• Records of email correspondence
• Details of complaints or requests

This information is retained for a set period for service improvement and dispute resolution purposes.

3.2 Security and Fraud Prevention

We analyse data to keep your account and the overall platform secure. The main purpose is to detect unusual logins, suspicious transactions, or attempts at fraud through multiple accounts. These measures help protect your funds and personal information.

3.3 Responsible Gaming Monitoring

By analysing playing patterns, we can identify users who may be at risk of excessive gambling. This is an important part of our responsible gaming policy — users can be offered support or have limits set as needed.

3.4 Communication and Notifications

With your consent, we may send you SMS or email notifications about promotional offers, weekly reload bonuses, and new games. You can opt out of these communications at any time.

3.5 Analytics and Improvement

We analyse collected data to improve the overall performance of the platform and the user experience. This analysis is always conducted in aggregate and in a non-personally identifiable form.

4.1 Retention Period

We keep your information only for as long as necessary. Generally:

• Active account data — for the entire period the account remains active
• Financial transaction records — for a minimum of five years
• Closed account data — for a maximum of five years from the date of closure, after which it is deleted

4.2 Technical Security Measures

7000bet uses SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure. We also use:

• Firewalls and intrusion detection systems
• Encrypted password storage
• Server maintenance in secure data centres
• Regular security audits

5.2 Payment Service Providers

The information necessary to process deposits and withdrawals is shared with bKash, Nagad, Rocket, Upay, and our banking partners. This information is used solely to complete transactions and third parties may not use it for any other purpose.

5.3 Game Software Providers

Our platform includes software from various game developers including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. Anonymised session data may be shared for game operation purposes, but no personally identifiable information is shared with these providers.

5.4 Legal Obligations

We may be legally required to provide information in response to a court order or a lawful request from law enforcement authorities. In such cases we provide only the information requested, and we will endeavour to notify you where legally permitted to do so.

5.5 International Transfers

Some of our technology partners may be located outside Bangladesh. When sharing data with them, we ensure that the relevant party adheres to our privacy standards and that adequate data protection measures are in place.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser that help remember your session and preferences. 7000bet uses cookies for the following purposes:

• Keeping login sessions active
• Saving language and display preferences
• Security verification
• Measuring website performance

6.2 Types of Cookies

• Essential Cookies — Required for the website to function properly; these cannot be disabled.
• Functional Cookies — Remember your preferences and settings.
• Analytics Cookies — Used to understand how the site is used — these are subject to your consent.

7.1 Right to Access Information

You have the right to know what information we hold about you. Much of it can be viewed directly from your account settings. For a full data request, contact our support team and we will respond within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. Basic details such as your name, mobile number, or email can be updated through account settings or via the support team.

7.3 Right to Delete Information

When you close your account, your information will be deleted after a set period. However, records required to meet legal obligations or resolve disputes may be retained for a defined duration.

7.4 Right to Object to Processing

You may object to your information being used for marketing communications or unspecified purposes. In such cases, we will stop that specific use, though processing necessary to provide the service will continue.

9.1 Right to Make Changes

7000bet reserves the right to update this privacy policy as needed. Changes may be prompted by legal updates, technological developments, or changes in the scope of our services. After each update, the "Last Updated" date at the top of the page will be revised.

9.2 Notification of Changes

For significant changes, we will notify you by email or through the platform. Continuing to use the platform after changes take effect will be considered your acceptance of the updated policy. We therefore recommend reading this page regularly.

10.1 Privacy Inquiries

If you have any questions, concerns, or requests regarding this privacy policy, please contact us directly. Our team provides support in both Bengali and English.

• Live Chat: 24 hours, 7 days a week
• Email: [email protected]

10.2 Complaint Resolution

If you have a complaint about how your information is handled, please contact us directly first. We take all complaints seriously and work to resolve them within a reasonable time.